Accreditation & Quality management

Accreditation is the formal recognition of the professional competence of a body to perform a specific service described in the accredited field of activity.

The Department of Clinical Microbiology has been accredited since 08.10.2025 as a medical laboratory for microbiological analyses according to ISO 15189 (SMTS 0114). High-performance microbiological diagnostics based on modern methods are offered. Type-C accreditation, which was granted to us, allows the development of new methods within the impartial university environment. The accuracy of the analytics is continuously checked by external interlaboratory tests.

The management sets as quality objectives the achievement and maintenance of the highest level of performance and quality, and directs the development of the employed staff towards these objectives.
The quality management system defines the necessary factors for achieving the quality objective.

Translated with www.DeepL.com/Translator (free version)

(see <<Search accredited bodies>> / search for "SMTS 0114")

Complaints management process:
As an accredited laboratory, we have an established complaints management process that is used to document not only complaints but also measures for process optimization. Following the registration of a complaint in the system by an employee, an initial analysis is made to determine the section of laboratory concerned. The complaint is then passed on in the system to that section. This is followed by a thorough analysis and subsequent assessment, which is also recorded in the system. This is followed by active feedback to the complainant with specific information on the causes of the error and the solution.

SAS-Certificate